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Terms of Service

Company Name: SAVORYSYMPHONY LTD (16374052)
Company Registration Number: 16374052
Registered Address: 21 Moss View Road, Partington, Manchester, England, M31 4DX
Contact Email: support@savorysymphonys.com
Contact Phone: +44 7458 901237

By placing an order or engaging with our services on this website, you are agreeing to the following terms and conditions:

1. Order Acceptance Policy

All orders received are subject to acceptance by SAVORYSYMPHONY LTD (16374052) and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

All prices shown are inclusive of VAT at the prevailing rate where applicable.

2. Order Changes & Cancellation Policy

Changes

If you wish to change your order, please contact our support team. We'll always do our best to make last-minute changes for you, but we can only guarantee changes requested at least 24 hours before the scheduled service delivery or dispatch. Please note that once orders have been 'assigned to production' or service initiation, no changes can be accepted.

Cancellations

Orders can normally be cancelled up to 48 hours before the intended delivery/service date. Please note that once orders have been processed, they cannot be cancelled. During exceptionally busy periods, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.

3. Payment Terms

Our website uses a secure checkout system. However, in some cases, bank-related payment failures may occur, preventing us from accepting your order immediately. We are unable to process a valid payment prior to the requested delivery date if payments are made out of office hours or if there are issues with the payment method provided.

4. Delivery & Service Policy

General Delivery

We always do our very best to ensure your services/products arrive on your chosen date or within the expected time frame. However, as we work with trusted partners for some services, there may be rare occasions when delivery isn't possible as planned. If this happens, we'll let you know as soon as we can and either arrange an alternative or refund your service fee in full.

Events beyond our control

We shall have no liability to you for any failure to deliver products/services you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.

5. Refunds & Liability

If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date. For quality issues we will require a clear description or evidence showing the problem which you can attach to the contact form.

We shall have no liability for any failure to deliver products/services if caused by circumstances beyond our control. In the event of non-delivery where we are at fault, you are entitled to either a full refund or a resend/re-service.

6. Special Offers

At our discretion we may offer products/services at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'.

7. Copyright

All copy and images on this website are owned by SAVORYSYMPHONY LTD (16374052) and protected by Copyright. Unauthorised infringement of copyright may result in legal action being taken against the offending party.

Registered Office

SAVORYSYMPHONY LTD (16374052)
21 Moss View Road, Partington
Manchester, England
M31 4DX
Company Reg: 16374052